Data Retention Policy
Last updated: 21 August 2026
This page explains what we keep, for how long, and when it is deleted.
1. Data on your server
- All data, files, databases and work on your server belong to you and live on that server's disk only. We keep no copy elsewhere.
- When you cancel and the paid billing period ends, the server is destroyed together with its disk. Recovery is not possible, so export anything you need before expiry.
- DNS records we created for your server are removed at the same time.
2. Backups and snapshots
- By default we do not take backups or snapshots of your server. The infrastructure provider's automatic backup feature is switched off.
- Backups are an optional add-on that can only be purchased through the Newton Dashboard. That is the only way to enable it.
- When enabled, one snapshot is taken per day and stored with Hetzner. For servers in Singapore, snapshots stay in the same location. For servers in Falkenstein, Germany, Hetzner stores snapshots at another site inside the same European network zone, meaning Nuremberg (Germany) or Helsinki (Finland). Snapshots never leave the region you selected.
- Snapshots are kept for the window you selected, either 1 day or 7 days. Anything older is deleted automatically each day.
- A file you delete from the server remains inside existing snapshots until those snapshots fall out of the retention window.
- When the backup add-on is cancelled, all of your snapshots are deleted.
- An export you request through the dashboard is held on our systems for no more than 24 hours and then deleted automatically.
3. Account data and service records
| Data | Retention | Reason |
|---|---|---|
| Name, email, account details | For the life of the account, then for as long as related accounting records must be kept, up to 5 years. Deleted earlier on request | Tied to invoices we are legally required to keep, fraud prevention, dispute resolution |
| Server metadata such as IP, domain, plan, status | Same as account data above | Service records and traceability |
| Audit log covering signup, server creation and deletion, plan changes, domain purchases | 24 months, deleted automatically every day | Security and traceability |
| Support tickets and the diagnostic data attached to them | 24 months from the date the ticket is closed, deleted automatically | Support history and service quality |
| Invoices and payment records | 5 years | Thai accounting and tax law, as the company is registered in Thailand |
| Domain registrant data | As required by ICANN and the registrar | Domain system requirements |
4. Requesting deletion
You may ask us to delete your personal data before the periods above by writing to the address below. We action such requests within 30 days, except for records we are legally required to retain, such as accounting and tax documents.
5. Contact
Income in Click Co., Ltd.
Company registration number 0105564049399
98/299 Soi Pracha Uthit 33 Yaek 7, Pracha Uthit Road, Bang Mot, Thung Khru, Bangkok 10140, Thailand
Email: agent@hirenewton.com